This article is designed to answer frequently asked questions for Supplier Core™ Order Acceptance
Q: What if one item is out of stock?
A: Please use the "amended this order" button and detail what is out of stock. If there is an alternative color or product, please advise and provide sku number. Please DO NOT put any costing/pricing information in any of the comment’s boxes.
Q: Can I adjust one item on the PO?
A: Currently no. If you need to adjust an item, please use the item amendment to do this. Our development team is working on this enhancement.
Q: What if the cost is wrong?
A: Please reject the order and send a note back with the correct cost.
Q: What if one item is out of stock?
Please reject the order and send a note back with the correct cost.
Q: What does "promise date" mean?
A: The date you will deliver the goods to the customer by.
Q: What if I cannot make the original delivery date?
A: You can edit the Expected Delivery Date in the Order History at any time to reflect any delays in shipment
Q: What if an item is discontinued?
A: Please reject the order and send a note back. If there is another sku you would like to substitute, please advise of the sku number and description.
Q: I do not see my new order in Orders Needing Shipment
A: Going forward, only accepted orders will show up in this Orders Needing Shipment. Once accepted they will move over to that tab.